Return Policy

Last Updated:

1. Overview

At Xlozaringhelroxx, we want you to be satisfied with your purchase of KineticLife. If you are not completely happy with your order, we offer a straightforward return process. This Return Policy outlines the conditions and procedures for returns, exchanges, and refunds.

This policy does not affect your statutory rights under the Australian Consumer Law or other applicable consumer protection legislation.

2. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The return must be initiated within 30 days of the delivery date
  • Products must be unopened and in their original, sealed packaging
  • Products must be in their original condition with all labels and seals intact
  • You must have proof of purchase (order confirmation email or receipt)

Please note: For health and safety reasons, we cannot accept returns of opened or used products unless the product is defective or not as described.

3. Non-Returnable Items

The following items cannot be returned:

  • Products that have been opened, used, or have broken seals
  • Products damaged due to customer misuse, neglect, or improper storage
  • Products purchased more than 30 days ago (unless defective)
  • Products marked as final sale or clearance

4. Defective or Incorrect Products

If you receive a defective, damaged, or incorrect product, please contact us within 7 days of receipt. We will:

  • Provide a full refund, including original shipping costs
  • Send a replacement product at no additional cost
  • Cover return shipping costs for defective or incorrect items

Please provide photographs of the defective or damaged product to help us process your claim efficiently.

5. How to Initiate a Return

To initiate a return, please follow these steps:

  • Step 1: Contact our customer service team at team@xlozaringhelroxx.world with your order number and reason for return
  • Step 2: Wait for return authorization and instructions from our team (typically within 2 business days)
  • Step 3: Package the product securely in its original packaging
  • Step 4: Include your order number and return authorization number in the package
  • Step 5: Ship the package to the return address provided by our team
  • Step 6: Keep your shipping receipt and tracking number for your records

Important: Please do not send returns without first contacting us for authorization. Unauthorized returns may not be processed.

6. Return Shipping

Return shipping costs are the responsibility of the customer, except in the following cases:

  • The product is defective or damaged upon arrival
  • You received the wrong product
  • The product does not match its description on our website

We recommend using a trackable shipping service and purchasing shipping insurance for items of value. We are not responsible for items lost or damaged during return shipping.

7. Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5-7 business days
  • Refunds will be credited to the original payment method
  • Original shipping costs are non-refundable (unless the return is due to our error)
  • You will receive an email confirmation when your refund has been processed

Please note that it may take additional time for the refund to appear on your statement, depending on your financial institution.

8. Exchanges

If you would like to exchange a product for a different item:

  • Contact our customer service team to arrange the exchange
  • Return the original product following our return process
  • Place a new order for the desired product
  • We will refund your original purchase once we receive the returned item

For the fastest service, we recommend placing a new order immediately rather than waiting for the return to be processed.

9. Australian Consumer Law Rights

Under the Australian Consumer Law, you have certain rights that cannot be excluded. If goods are faulty, not as described, or do not meet consumer guarantees, you may be entitled to:

  • A refund or replacement for major failures
  • Compensation for any drop in value of the goods
  • Repair or replacement for minor failures

These rights apply in addition to our return policy and cannot be waived.

10. International Returns

For customers outside Australia:

  • Return shipping costs are the responsibility of the customer
  • Customs duties and taxes are non-refundable
  • Please allow additional time for international return processing
  • All returns must comply with Australian import regulations

11. Order Cancellations

If you wish to cancel your order:

  • Contact us as soon as possible at team@xlozaringhelroxx.world
  • Orders can be cancelled before they are shipped
  • Once shipped, standard return procedures apply
  • Cancellation refunds are typically processed within 3-5 business days

12. Contact Us

If you have any questions about our Return Policy or need assistance with a return, please contact us:

Xlozaringhelroxx
376-390 Collins St, Melbourne VIC 3000, Australia
Email: team@xlozaringhelroxx.world

Our customer service team is available Monday to Friday, 9:00 AM - 5:00 PM AEST, and will respond to all inquiries within 2 business days.